FAQ

  • Proper notice must be given to Property Force to initiate the move out process, please refer to your lease and contact us directly.
  • Anything that is broken during your stay will be charged back to your tenant ledger and due upon receipt. Below are some items you as a tenant are responsible for.
  • Plumbing clogs from 2’ below the sink trap up are the tenant’s responsibility.
  • Replacement of light bulbs, no matter the ceiling height, is the tenant’s responsibility.
  • Common area and garage light bulbs will be replaced at the owner's expense.
  • Cosmetic damage to appliances is the responsibility of the tenant.
  • Cosmetic damage to the internal finishings like cabinets, countertops, walls, ceiling, and flooring is the tenant’s responsibility.
  • Unit must be left in a professionally clean manner when you move out. The majority of tenants moving out hire us to clean the unit so this responsibility is passed on to us.

We are a pet-friendly company, but different units have different rules. Pets are assessed and allowed on a case-by-case basis, usually with a pet deposit. If you are considering getting a pet and are already in one of our units, please check with us first to avoid any disputes later on.

A rental application and credit-check are necessary for each person moving into the unit, even if that person will not be named on the lease. Security deposits are usually split between the roommates, however, those decisions are left to the rental party.

All units have different rules and regulations. Please contact Property Force if this situation presents itself.

Generally, we ask for a security deposit and the first month's rent. These must be paid in secured funds (Cashier's Check, Money Order, Cash, or our secure Online Portal), prior to receipt of keys for move-in.

No. For any move-in that occurs on a day other than the first day of the month, we charge pro-rated rent the second month of tenancy in order to bring the Rent Due Date to the first of each month. These terms will be in your lease agreement and explained to you at lease-signing.

If your lease is about to end, that does not mean you are required to move, or that we anticipate a move-out. We are always happy to negotiate a lease renewal or extension. However, if you decide to move-out, you MUST mail, fax, or email us a written "30 Day Notice" of your intent to vacate. Follow this with a call to the office to confirm receipt of the notice.

Please Note: If you are not moving out at the exact end of the month, pro-rated rent will be due which MUST be paid at the beginning of the month.

All units have different rules and regulations. Please contact Property Force if this situation presents itself.

Owners of properties in San Francisco or San Mateo County can request a tenant to have renters/liability insurance to cover the unit. We can provide a policy to anyone outside of San Francisco County that can be included in your monthly rent for an additional charge of $12.50/mo. For anyone in San Francisco County, a renters/liability policy must have a minimum of $300,000 in coverage, per the San Francisco Apartment Association.

All improvements (shelves, paint, etc.) must be approved by the management company in writing. Any improvements that result in the unit needing to be returned to pre-move-in conditions (wall-color, shelves, etc) may lead to deductions from your security deposit.

First, try to handle it directly with the neighbor in question, and in a friendly manner. If the problem persists, contact the management company. (If the noise is extreme, after 10 pm, please call the local police department if you feel it is warranted.)

Plan in advance! Use your online access to Appfolio and make an ACH payment directly from your bank account or send us a check before you leave town, and we will hold it until the day your rent is due. Late rent is late rent, regardless of the reason.

Please refer to your individual lease. In most cases, however, rent is considered late if it is not received in our office by 5 pm on the fifth day of the month. It is your responsibility to get your rent to us on or before the due date. If you know you will be unable to pay rent on time, let us know. We always try to work with our tenants in these matters, but if no word is received from you in advance, you may receive legal notices as well as late fees (refer to your lease for late fee information). Please be considerate of our time as well as your record, as it takes us a great deal of time to visit each property for rent collection, or to post notices when rent is late.

You are responsible for the bank's Non-sufficient Funds (NSF) fee. Generally, this fee is c. $20.00. You must also replace the bounced check with a Cashier's Check or Money Order. We will not attempt to re-deposit the check.

A "3 Day Notice" is a legal document served to a tenant when rent has either been returned due to NSF or if it has not been received by the due date. Once this notice is served, if rent is not paid, it can be used as the beginning of an eviction process.

No. According to California law, you cannot withhold rent from the person to whom it is owed, in order to influence matters under dispute. You also cannot deduct any amount from your rent, without first clearing it with the management company or owner, in cases where you have handled repairs or other matters by yourself. In such cases, it is standard for us to reimburse a tenant after they have paid their full rental amount.

Refer to your lease. Generally, tenants are responsible for all utilities unless noted otherwise.

Before you move into the unit. The utility company can set service up to begin billing on your move-in date, even if you had a “whirlwind” lease-signing. If you fail to put service in your name at move-in, we will charge an administrative fee of $50.00 to compensate Property Force, Inc for the time necessary for our office to contact the utility company directly. Please refer to the utility sheet in your introduction packet for more details.

Try the diplomatic route first: Place a note on the car, and find alternate parking for that day or night. (When parking on the street, remember to check all posted signs! Property Force is not responsible for parking fines.) If the situation continues, call a Tow Company. Also, write down the information of the car (description, license plate, etc.) and contact us at the office so that we can attempt to locate the individual in question.

For the Simple Stuff...
Visit www.property-force.com/maintenance and file a request online. Requests are responded to within 24 hours.

Something a Bit More Urgent...
Call (415) 549-8198. Calls are answered 24 hours a day, 7 days a week, year round.

OMG! We Have A Fire !!! (or anything else life threatening)
Call 9-1-1 immediately

Throughout the fall and winter months, you may see increased rodent activity in and around your home due to them trying to get out of the cold weather. To discourage them from entering your home, ensure all doors are kept closed and a form of remediation is in place to deter them. You can pick up rodent repellent from most hardware stores, in a number of different forms. Talking to your local hardware supplier about the problem will help them point you in the right direction.

  • The best remediation is to keep all food put away along with keeping all crumbs off the floor and countertops.

It is the owner's responsibility to close off any gaps leading to the exterior acting as a potential entry point.

Clear all substances from the drain. Never place your hand inside the garbage disposal to check for, or retrieve, objects! Check for any small, hard particles caught in the bottom of the disposal. Move the parts in the garbage disposal around with a broom or mop handle. After removing the broom or mop (or other tool), press the little "RESET" button under the garbage disposal. Next, try turning the garbage disposal on by using the regular switch. If it still does not work, call us and we will call a plumber to fix it. If you are found to be responsible for the clog, you will be charged for the plumber's visit.

Call us. If you are found to be responsible, the bill for the plumber will be passed on to you.